Refund policy
ONCE AN ITEM IS PROCESSED YOU WILL RECEIVE A CONFIRMATION EMAIL OF PURCHASE WITH TRACKING INFORMATION ONCE IN TRANSIT.
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, A REFUND OR EXCHANGE IS AVAILABLE IF THE PRODUCT IS RETURNED WITHIN 14 DAYS OF PURCHASE DATE.
PLEASE NOTE INDEPENDENT BRANDS ON THE PLATFORM MAY HAVE THEIR OWN RETURNS POLICY. THIS WILL BE STATED ON THE EACH BRAND PAGE.
AS EACH INDEPENDENT BRAND HAS ITS OWN RETURNS POLICY, WE KINDLY ASK YOU TO LOOK ON THE PRODUCT PAGE ITSELF IN THE ‘SHIPPING AND RETURNS’ SECTION WHERE YOU WILL FIND THE RETURNS AND EXCHANGES POLICY FOR THIS ITEM.
IF YOUR ITEM IS LIABLE FOR A REFUND/EXCHANGE PLEASE CONTACT ONE OF OUR TEAM MEMBERS VIA EMAIL TO INFO@LABELLOFTLONDON.COM WITH THE ORDER NUMBER THAT YOU WISH TO RETURN TO RECEIVE A RETURNS FORM.
THE RETURNS FORM MUST BE COMPLETED AND RETURNED ALONGSIDE THE ITEM TO LABEL LOFT LTD.
IN ORDER TO ENSURE THE ITEM REMAINS UNDAMAGED, WE ASK THAT YOU DO NOT WEAR MAKEUP, PERFUME OR AFTERSHAVE.
PLEASE RETURN ITEMS WITH THE ORIGINAL PACKAGING AND TAGS TO ENSURE EXCHANGE/REFUND.
MARKED OR DAMAGED ITEMS WILL NOT BE REFUNDED.
ALL REFUNDS ARE PROCESSED WITHIN 14 DAYS OF RECEIPT AND PROCESSED VIA THE SAME PAYMENT METHOD RECEIVED.
EXCHANGES MAY ONLY BE MADE WITHIN THE SAME BRAND WHICH THE ITEM IS PURCHASED FROM.
ALL EXCHANGES ARE SUBJECT TO EXISTING STOCK LEVELS. RE-SHIPPING IS COMPLIMENTARY ON ALL EXCHANGES WITHIN THE UK.
WE RECOMMEND THE USE OF A ‘SIGNED FOR’ SERVICE WHEN RETURNING GOODS AS LABEL LOFT LONDON LTD WILL NOT BE LIABLE FOR ANY LOST OR DAMAGED GOODS OTHERWISE.
FOR INTERNATIONAL CUSTOMERS, PLEASE NOTE IT IS THE CUSTOMERS RESPONSIBILITY FOR COSTS OF RETURNS AND ANY UNPAID DUTIES OR TAXES WILL BE DEDUCTED FROM YOUR REFUND.
LABEL LOFT LONDON RESERVES THE RIGHT TO REFUSE ANY EXCHANGE OR RETURNS THAT DO NOT ADHERE TO THE ABOVE POLICY.
